This Privacy Policy explains how mylucky88 collects, uses, stores, and protects the personal data of all users who access or interact with our platform. We are committed to handling your information with care, transparency, and in compliance with applicable data protection standards.
Privacy at a Glance: mylucky88 collects personal data solely to operate and improve the platform, process payments, verify identity, and comply with applicable law. We do not sell, rent, or trade your personal data. All data is stored securely using industry-standard encryption. You have the right to access, correct, and request deletion of your personal data at any time.
mylucky88 ("we", "us", "our", or "the Platform") is an online gaming and sports betting platform accessible athttps://mylucky88.cam. We operate under an international gaming licence and serve registered users across Malaysia, including players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam.
This Privacy Policy ("Policy") describes the personal data we collect from users ("you", "User", or "Player"), the purposes for which that data is processed, the measures we take to safeguard it, and the rights available to you in relation to your personal data.
This Policy applies to all personal data collected through the mylucky88 website, mobile-optimised platform, live chat support channels, email communications, and any other interaction you have with us. It applies to all registered and unregistered users who access the platform.
This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference. By registering on or continuing to use the mylucky88 platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
For the purposes of this Policy, the following terms carry the meanings set out below:
mylucky88 collects the following categories of personal data from users:
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, MyKad or passport number | Registration & KYC |
| Contact Data | Email address, mobile phone number, residential address | Registration |
| Financial Data | Payment method details (e-wallet IDs, bank account numbers), deposit and withdrawal history, transaction amounts in MYR | Deposit / Withdrawal |
| KYC Documents | Scanned or photographed government-issued ID, proof of address documents, selfie with ID | KYC Verification |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Platform Access |
| Usage Data | Games played, bets placed, betting amounts, active session duration, bonus claims | Platform Use |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Support Interactions |
| Marketing Preferences | Promotional opt-in status, communication channel preferences | Account Settings |
Special Category Data: mylucky88 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, except where expressly required to fulfil a specific legal obligation. If such data is inadvertently provided, it will not be processed beyond the purpose for which it was submitted.
We collect personal data through the following methods:
mylucky88 processes your personal data for the following specific purposes:
mylucky88 processes your personal data under the following legal bases:
mylucky88 does not sell, rent, or trade your personal data to third parties. We share your data only in the circumstances described below, and only to the extent necessary for the stated purpose:
All third-party data processors engaged by mylucky88 are bound by contractual data protection obligations consistent with applicable privacy legislation. We do not permit our processors to use your data for any purpose other than those specified by us.
mylucky88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | 5 years after account closure | Legal / AML obligation |
| KYC Documents | 5 years after submission | Regulatory requirement |
| Financial & Transaction Records | 7 years from transaction date | Financial records obligation |
| Communications Data | 2 years from interaction date | Support quality & dispute resolution |
| Technical & Usage Logs | 12 months from collection | Security & fraud prevention |
| Marketing Preferences | Until consent withdrawn or account closed | Consent |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures. Where data must be retained beyond the standard period due to an ongoing legal dispute or regulatory investigation, we will inform you where practicable.
mylucky88 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While mylucky88 takes all reasonable precautions, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorised access to your account.
mylucky88 uses cookies and similar tracking technologies to improve your experience on the Platform, maintain session continuity, and understand how users interact with our services. The following categories of cookies are used:
You may control cookie preferences through your browser settings. Please note that disabling certain cookies may impair the functionality of the Platform. For details on managing cookies in your browser, refer to your browser's help documentation.
Subject to applicable data protection law, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our data team at [email protected]. We will respond to valid requests within thirty (30) days.
You have the right to request a copy of the personal data we hold about you, along with information about how it is processed. We will provide this in a clear, structured format within 30 days of your verified request.
If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it. You may update certain account details directly through your account settings.
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent. This right is subject to applicable legal retention obligations — certain data must be retained for regulatory compliance and cannot be deleted on request.
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while a dispute regarding the accuracy of that data is resolved.
You have the right to receive personal data that you have provided to us in a structured, commonly used, and machine-readable format, and to have this data transferred to another data controller where technically feasible.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though we may be entitled to continue processing if we can demonstrate compelling legitimate grounds.
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Marketing opt-out can be managed via your account settings.
The mylucky88 platform is strictly intended for persons aged21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is enforced as part of our KYC process, and all accounts are required to pass identity verification before withdrawal functionality is enabled.
If we become aware that personal data has been collected from a person under the age of 21 — whether through falsification of registration information or any other means — we will immediately suspend the relevant account, delete the associated personal data, and report the matter to relevant authorities where required by law.
If you are a parent or guardian and believe that a minor has registered on the mylucky88 platform, please contact us immediately at [email protected]. We will investigate and take appropriate action within 24 hours of receiving a verified report.
The mylucky88 platform may integrate with third-party service providers to deliver specific functionality, including payment processing, identity verification, analytics, and gaming software. When you interact with these services, your data may be processed by those third parties under their own privacy policies.
Third-party payment providers used by mylucky88 — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and various Malaysian banking institutions — each operate under their own privacy frameworks. By using these payment channels to deposit or withdraw funds, you acknowledge that data related to the transaction may be processed by the relevant payment provider in accordance with its own privacy policy.
All third-party processors engaged by mylucky88 are assessed for data protection compliance prior to engagement and are required to sign data processing agreements confirming their obligations in respect of your personal data.
mylucky88 may transfer personal data to servers or service providers located outside Malaysia in connection with the operation of the Platform. Where such transfers occur, we take steps to ensure that adequate safeguards are in place to protect your data, including the use of contractual data protection clauses equivalent to those required under applicable law.
Personal data is only transferred internationally where necessary for the purposes described in this Policy, and only to jurisdictions organisations that provide an adequate level of data protection. Where you have concerns about international data transfers in relation to your personal data, please contact us at [email protected].
mylucky88 reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to registered users via the email address held on their account with a minimum of fourteen (14) days' advance notice prior to the amended Policy taking effect, except where a more immediate update is required to comply with applicable law or regulatory requirements.
The current version of this Policy is always accessible at https://mylucky88.cam/privacy-policy. The "Last Updated" date at the top of this document reflects when the most recent revision was made. Continued use of the Platform following the effective date of any revised Policy constitutes acceptance of the revised terms.
For all privacy-related enquiries, data subject access requests, or complaints regarding the processing of your personal data, please contact our Data Protection team using the details below. We aim to acknowledge all data-related enquiries within two (2) business hours and resolve substantive requests within thirty (30) calendar days.
For general platform enquiries and support, you may also refer to our FAQ page. For matters relating to responsible gambling, please visit our Responsible Gambling page.
A summary of our six core data protection commitments to every registered player on the mylucky88 platform.
Your personal data is never sold, rented, or traded to any third party for commercial purposes. Data sharing is limited strictly to operational and regulatory requirements.
All data in transit is protected by256-bit SSL/TLS encryption. Sensitive stored data — including KYC documents and payment details — is encrypted at rest.
We collect only the data strictly necessary to operate the Platform, fulfil our legal obligations, and provide the services you've signed up for. No unnecessary data collection.
Access, correct, export, or delete your personal data at any time. We respond to all valid data subject requests within 30 days. Contact [email protected] to exercise your rights.
We hold your data for defined, published retention periods — then delete or anonymise it securely. We don't retain data beyond what's legally required.
Promotional emails and bonus notifications are entirely opt-in. Unsubscribe at any time via your account settings or by contacting our support team — no questions asked.
If you have questions about how your personal data is handled at mylucky88, or you wish to exercise any of your data rights, our team is available around the clock. You can also visit our FAQ page for answers to common privacy-related questions.
For full platform terms, see our Terms & Conditions. For responsible gambling support, visit our Responsible Gambling page. mylucky88 is for players aged 21 and above only.